Terms and conditions

About the service

Sheila Hernández provides therapy services for adults under the professional designation “Therapist”. The current services are individual therapy and couples therapy, both in person and online.

In-person sessions take place in Copenhagen. Online sessions may be provided to people located in Denmark or other countries. When connecting from outside Denmark, it is the client's responsibility to make sure that receiving online therapy is legally permitted where they are located.

Emergency or crisis services are not provided. In an emergency, call 112 or use the appropriate emergency services where you are located.

Session length and punctuality

Each session lasts 50 minutes (90 minutes for couples therapy).

If the client arrives late, the session will still end at the originally scheduled time and will not be extended to make up for the lost time.

If I am late, I will make reasonable efforts to compensate for the lost time so that the session can reach the full 50 minutes where possible.

Fees

Individual online therapy: DKK 1,100 per 50 minutes.

Couples therapy: DKK 1,800 per 90 minutes.

Bookings and acceptance

Appointments may be requested through the website, by email or by telephone. The website provides an online booking system.

These terms are available on the website. By booking a session, the client accepts these terms and the cancellation policy. If the client does not agree with them, they should not book a session.

Before treating this acceptance as a formal booking requirement, the website should include a clear checkbox or other acceptance mechanism where required.

Cancellations and no-shows

Cancellations made at least 24 hours in advance are not charged.

Cancellations made less than 24 hours in advance and no-shows are charged at 100% of the session fee.

No exceptions to this policy are provided.

Where applicable, payment for a late cancellation is made through MobilePay.

Online sessions

Online sessions are provided exclusively through Google Meet.

The access link is provided after booking and is personal to the client. It must not be shared with third parties.

The client is responsible for having a stable internet connection, a suitable device and a private, quiet space. Sessions are not recommended from public places, vehicles or locations where other people may overhear the conversation.

Third parties may not participate unless agreed in advance.

Sessions are not recorded. Neither party may record audio, video or screen content without prior permission.

If a technical problem is on my side, the online session will be rescheduled at no additional cost. If the problem is the client's responsibility, the usual policy will apply.

Confidentiality and use of content

The content of sessions and therapy-related materials is confidential. They must not be shared with third parties without permission.

Sessions, their content or my materials may not be used for commercial, training or publication purposes without my prior permission.

Invoicing and payment

Payments are made by MobilePay or cash. Payments are not made directly through the website.

Invoices or receipts are prepared manually and provided on paper.

Emergency care

This service does not replace medical or psychiatric care when such care is needed and is not intended for emergencies or crisis situations.

If there is an immediate risk or emergency, call 112.

Cookies

This website uses cookies to help improve and personalise your browsing experience. Some cookies are necessary for the proper functioning of the website and do not require consent where they are strictly necessary to provide the requested service.

A cookie is a small text file that a website may store on your device. Cookies cannot be used to run programs or deliver viruses to your device. Cookies may be used by the website to remember certain preferences and help the website function properly.

We may use cookies to collect, store and analyse information for statistical purposes or to improve the operation of our website. Optional cookies will only be used where applicable and in accordance with your consent preferences.

Some cookies may be placed by third-party services when such services are integrated into the website. For example, certain content or tools provided by third parties may use their own cookies. Where required, these cookies will be subject to your consent.

You can accept or reject optional cookies using the options available on the website. You may also change your cookie preferences at any time where this option is available.

Contact

For questions about sessions, bookings, payments or privacy, you can contact me at info@sheilahernandez.net or 57 77 50 51.