Terms and Conditions

About the service

Sheila Hernández (SH Mind Studio, CVR no. 46800621) offers therapy services for adults under the professional title “Therapist”. Current services are individual therapy and couples therapy, both in person and online.

In-person sessions take place in Copenhagen. Online sessions may be offered to people located in Denmark or other countries. When the client connects from outside Denmark, it is their responsibility to ensure that receiving online therapy is legally permitted where they are located.

Emergency and crisis services are not provided. In an emergency, call 112 or contact the appropriate emergency services where you are.

Session length and punctuality

Each individual session lasts 50 minutes (90 minutes for couples therapy).

If the client arrives late, the session will still end at the originally scheduled time and will not be extended to make up for lost time.

If I am the one running late, I will make reasonable efforts to make up the lost time so that the session can reach the full session time whenever possible.

Fees

Individual therapy (in person or online): DKK 1,100 per 50 minutes.

Couples therapy: DKK 1,800 per 90 minutes.

Bookings and acceptance

Appointments can be requested through the website, by email or by phone. The website offers an online booking system.

These terms are available on the website. By booking a session, the client accepts these terms and the cancellation policy. If you do not agree with them, you should not book a session.

Cancellations and no-shows

Cancellations made at least 24 hours in advance are free of charge.

Cancellations made less than 24 hours in advance and no-shows are charged at 100% of the session fee.

No exceptions are made to this policy.

Where applicable, payment for a late cancellation is made via MobilePay.

Online sessions

Online sessions are offered exclusively via Google Meet.

The access link is provided after booking and is personal to the client. It must not be shared with third parties.

The client is responsible for having a stable internet connection, a suitable device and a private, quiet space. Sessions from public places, vehicles or anywhere others may overhear the conversation are not recommended.

Third parties may not take part unless agreed in advance.

Sessions are not recorded. Neither party may record audio, video or screen content without prior permission.

If a technical problem is on my side, the online session will be rescheduled at no additional cost. If the problem is the client’s responsibility, the standard policy will apply.

Confidentiality and use of content

The content of sessions and therapy-related materials is confidential and must not be shared with third parties without permission.

Sessions, their content or my materials may not be used for commercial, training or publication purposes without my prior permission.

Invoicing and payment

Payments are made via MobilePay or in cash. No payments are made directly through the website.

Invoices or receipts are prepared manually and provided on paper.

Emergency care

This service does not replace medical or psychiatric care when needed and is not intended for emergencies or crisis situations.

If there is an immediate risk or an emergency, call 112.

Cookies

This website uses cookies to help improve and personalise your browsing experience. Some cookies are necessary for the website to function properly and do not require consent when they are strictly necessary to provide the service requested.

A cookie is a small text file that a website can store on your device. Cookies cannot be used to run programs or deliver viruses to your device. The website may use cookies to remember certain preferences and help it function properly.

We may use cookies to collect, store and analyse information for statistical purposes or to improve how our website works. Optional cookies will only be used where appropriate and in line with your consent preferences.

Some cookies may be set by third-party services when those services are embedded in the website. For example, certain content or tools provided by third parties may use their own cookies. Where required, these cookies will be subject to your consent.

You can accept or reject optional cookies using the options available on the website. You can also change your cookie preferences at any time where this option is available.

Contact

For questions about sessions, bookings, payments or privacy, you can contact me at info@sheilahernandez.net or on +45 57 77 50 51.